Who owns the knowledge that I share?

A significant proportion of the collective wisdom of any organisation comes from its employees. However, organisations are still struggling with ways to compel their employees to share their best knowledge. The paper introduces the concept of knowledge ownership as a major building block in theorising knowledge sharing in the firm. A distinction is made between organisational ownership which refers to the organisation’s rights to knowledge and individual ownership which refers to the individual’s rights to knowledge. On the basis of this, the paper examines the relationship between employee ownership perceptions and their willingness to share their knowledge assets, both tangible and intangible. In conjunction, the paper also examines the influence of the work environment on fostering employee ownership beliefs. The paper proposes a model to examine the relationship between knowledge sharing and the perceptions of knowledge ownership in the context of codified and tacit knowledge assets

Using Text Mining to Analyze Quality Aspects of Unstructured Data: A Case Study for “stock-touting” Spam Emails

The growth in the utilization of text mining tools and techniques in the last decade has been primarily driven by the increase in the sheer volume of unstructured texts and the need to extract useful and more importantly, quality information from them. The impetus to analyse unstructured data efficiently and effectively as part of the decision making processes within an organization has further motivated the need to better understand how to use text mining tools and techniques. This paper describes a case study of a stock spam e-mail architecture that demonstrates the process of refining linguistic resources to extract relevant, high quality information including stock profile, financial key words, stock and company news (positive/negative), and compound phrases from stock spam e-mails. The context of such a study is to identify high quality information patterns that can be used to support relevant authorities in detecting and analyzing fraudulent activities

Use of Scenarios for Validation of Conceptual Specifications

The development of a large information system is generally regarded as one of the most complex activities undertaken by organisations. Boehm has reported that although only 6 percent of project's cost and between 9 and 12 percent of the project's duration is spent in the requirements phase, it costs between five and ten times more to repair errors during coding than during the requirements phase. Development and customer organisations could save a lot of time and money if they could detect and correct a fraction of the errors then, rather than later. This task is supported by the process of verification and validation of requirements specifications, which basic objectives are to identify and resolve software problems and highrisk issues early in the software life cycle. Verification and Validation activities produce their best results when performed as soon as possible and involve user feedback

Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries

The literature examining the relationship between corporate social responsibility (CSR) and corporate financial performance (CFP) in the tourism industries is extensive but it has not verified the relationship unambiguously. This has been attributed to the methodological artefacts used, but also to the lack of a solid theoretical foundation. Based on stakeholder theory, this paper proposes the use of two models that explicitly investigate the relationship between stakeholder management, expressed as CSR activities, firm strategy and CFP. The strategic stakeholder model and the intrinsic stakeholder commitment model are evaluated in terms of their descriptive accuracy in four different tourism-related industries (airlines, casinos, hotels and restaurants) using panel regressions for the years 2005-2014. The results provide useful theoretical insights into the way in which CSR interacts with firm strategy and CFP, as well as managerial insights into how tourism practitioners can identify which CSR activities may impact CFP. (C) 2017 Elsevier Ltd. All rights reserved

Service Modeling of Compliments and Complaints and its implications for value co-creation

The paper demonstrates the impact of using text mining techniques to automate analysis and classification of large amounts of customer compliments and complaints (C&C). The research is using an empirical approach to generate a better understanding of how co-creation processes can be designed based on customer feedback experiences. In order to improve the service propositions, the integration of customer comments as operant resources of the organisation is discussed. A cocreation feedback model is proposed, considering positive and negative comments across three main categories, resources, activities and attributes (positive/negative comments). Finally, the co-creation feedback model enables the mapping of the organisation’s service processes from the customer perspective